🧾 Refund & Return Policy | BoWagyu.com – Japanese A5 Wagyu Beef Specialist

🗓 Return Timeframe

At BoWagyu.com, we accept return or refund requests within 30 days from the date of delivery. After this period, we unfortunately cannot offer a refund or exchange.

🧊 Return Policy for Japanese A5 Wagyu Products

We specialize in premium imported Japanese A5 Wagyu beef, including:

  • Ribeye, Striploin, Tenderloin
  • Chuck Flap (Zabuton), Top Blade (Misuji)
  • Brisket, Short Plate, Knuckle, Top Sirloin, Tomahawk

⚠️ Due to the nature of frozen food, returns are only accepted in the following situations:

  • The product delivered is incorrect or different from the order
  • The product is damaged, leaked, or defrosted due to shipping issues
  • The package is torn, unsealed, or missing important traceability labels

👉 We do not accept returns in the following cases:

  • The item has been partially used or defrosted
  • The customer ordered the wrong part (e.g., wanted Striploin but ordered Ribeye)
  • The original packaging and tracking label is missing or tampered with

📦 How to Request a Return or Refund

  1. Contact us within 24 hours of receiving your order:
  2. Provide the following:
    • Your order number
    • Clear photos showing the product issue, packaging, and seal
    • A brief description of the issue
  3. After verification, we will:
    • Ship a replacement product, if available
    • Or proceed with a refund to your original payment method

💳 Refunds

  • Once approved, refunds are processed within 3–7 business days.
  • Funds will be returned to your bank account or credit card, depending on the original payment.

🎁 Promotions & Gift Items

  • Sale or discounted items are non-refundable.
  • Free gifts or promotional items are not eligible for separate return or refund unless damaged.

🚚 Shipping Returns

  • If required to return the product, send it to our logistics hub at:
    BoWagyu – Ben Nghe Cold Storage, District 1, Ho Chi Minh City
    (Final address will be confirmed after your request is approved)
  • Please use a trackable shipping service or insured courier for high-value items.
  • If the fault is on our side, we will cover all return shipping fees.

❓ Frequently Asked Questions (FAQ)

▸ Can I exchange Ribeye for Striploin?

No. We only replace items if they are defective or incorrect. We do not allow exchanges based on change of preference.

▸ The product arrived partially thawed. Can I return it?

Yes, as long as you contact us within 24 hours and provide photos as proof.

▸ I ordered Tomahawk but meant to order Tenderloin – can I switch?

Unfortunately, we cannot accept returns due to mistaken orders. Please double-check your order before confirming payment.

🔐 BoWagyu Commitments

At BoWagyu, we guarantee:

  • 100% certified Japanese A5 Wagyu beef with traceable origin
  • Frozen shipping at -18°C, ensuring freshness and marbling integrity
  • Products from top-rated farms: Hitachigyu, Kamichiku, Kumamoto, Miyazaki, Kagoshima…

Need more help?
💬 Live chat via https://BoWagyu.com
📞 Hotline: 0878 887 778
📧 Email: admin@bowagyu.com

We’re always ready to support your Wagyu experience.