🤝 Customer Support | BoWagyu.com – Premium Japanese A5 Wagyu

Welcome to the Customer Support Center of BoWagyu, your trusted source for authentic Japanese A5 Wagyu beef in Vietnam. We’re here to assist you throughout your entire shopping experience – from ordering to delivery and beyond.

🛒 Order Management & Tracking

  • To view or track your current or past orders, please visit:
    👉 My Orders
  • If you need to adjust your order information, kindly contact us via our hotline as soon as possible: 0878 887 778

💳 Payment & Delivery Information

  • For full details on accepted payment methods, estimated delivery times, and shipping support by region, please refer to:
    👉 Payment & Delivery
  • BoWagyu provides express delivery (within 60 minutes) in Ho Chi Minh City and refrigerated shipping nationwide.

🔁 Return & Refund Policy

  • For eligibility, timing, and instructions on returns or refunds, please refer to:
    👉 Return & Refund Policy
  • Please note: As we specialize in frozen imported food, return conditions are strictly regulated to ensure safety and quality.

✂️ Custom Cutting Service

  • We offer custom slicing, steak cuts, and vacuum packaging based on your meal preferences (Yakiniku, Shabu, Steak…)
  • 📌 This service is available only for prepaid orders via bank transfer

📞 Submit your request via Zalo/Whatsapp/Hotline: +84 878 887 778
📧 Or by email: admin@bowagyu.com

📞 Need Help?

  • Chat instantly via Zalo or use the Messenger widget on our website
  • Call us directly: +84 878 887 778 (available daily 8:00–22:00)
  • Or send a request through our contact form – we typically respond within 1 working hour

💡 BoWagyu is committed to delivering not just premium Wagyu, but premium service. Let us help make your next Wagyu meal unforgettable.
🌐 Return to the BoWagyu.com homepage